Privacy Policy

Active Fitness Club Privacy and Cookies Notice

Privacy Notice

Active Fitness Club is a health and fitness club offering gym facilities, fitness classes and personal training services.  We provide support, guidance, education and a great fitness training facility. We want you as a member, potential member or ex-member to be clear about data we collect and hold about you.

Who Are We

DDB Leisure (trading as Active Fitness Club) take your privacy seriously and as such have laid out the following privacy notice in line with the General Data Protection Regulation 2018.

By using our facility and any of our services you agree to be bound by the policies set out in this privacy notice. We are fully committed to protecting the privacy and safeguarding the use of your personal information and we will look to keep this privacy notice updated, therefore check back here regularly to review any amendments.

Any questions relating to our privacy policy or this notice should be directed in writing to Active Fitness Club, do this via email to burnham@activefitnessclub.co.uk

How We Use Your Data

We collect and process your personal information (such as name, date of birth, contact information, bank account and payment information and information relating to health conditions and usage) either directly, or via our specially selected partners (ClubWise), in order to administer your accounts and subscriptions with us.

We will not share your data with any third party other than those utilised to service our business or if legally obligated to do so. External partners (processors) may be utilised to perform tasks including but not limited to: processing payments, making bookings, marketing, accounting and account management – we agree terms with all of our partners to ensure that they all comply with high levels of confidentiality and best practice in privacy and security standards in line with the General Data Protection Regulation 2018.

Information About Products & Services

Occasionally we may send you details of products and/or services that may be of interest to you via email or SMS. This is only if you opt to receive this information, either by a data capture form, free guest pass or membership sign up or through legitimate interest, whereby you could reasonably expect to hear from us following a recent enquiry, purchase, content download or referral from someone you know.

You can of course opt out from any marketing campaigns by clicking the unsubscribe link in an email or contacting us via email burnham@activefitnessclub.co.uk.

You may also contact us directly to request information about what data of yours is held by us, how it is stored and what it is used for. If you re unhappy with any of the ways we hold, store and use your data we can update your preferences at any time.

In general we retain and process personal data for a reasonable period following an enquiry, purchase or membership. Some records such as health and medical information may be retained for a longer periods.

Third Party Sites, Apps & Services

We will not be responsible for the privacy policies & practices of other websites, apps or services even if you access them using links from our website or marketing campaigns. We recommend that you check the policy of each site you visit, any apps you use or any third party services that you may register with.

Social Media

We do occasionally arrange filming or photographs for use on our Social Media or other communications. It is our responsibility to ensure that we have consent of anyone that is in our photos/video footage. If you find you do appear in some of our content and would like to be removed please contact us via burnham@activefitnessclub.co.uk.

Cookies

We use cookies and pixels on our website to monitor traffic, visitor behaviour and referral sources and interactions. A cookie is a small file, downloaded on to a device when the user accesses certain websites. Cookies are then sent back to the originating website on each subsequent visit. Cookies are useful because they allow a website to recognise a user’s device and their behaviours. Your browser will usually automatically accept cookies of the sites that you visit and you can often adjust this setting in your browser preferences.

Keeping Our Records Accurate

We try to keep records of your data as up to date as possible. If you would like to review or change any details we hold about you please contact us directly via email (burnham@activefitnessclub.co.uk)

Disclosing Information to Others

Other than the disclosures referred to in this notice, we will not disclose any personal information without your permission unless we are legally entitled or obliged to do so (for example, if required to do so by Court order or for the purposes of prevention of fraud or other crime). We will not sell or share your data.

What information do we hold about you?

  • The contact information you provide to us when you sign up, purchase or enquire about our services.
  • Usage information in respect of any of the services we provide.
  • Information we collect via cookies and related technology.
  • IP address, identification number, online identifier, browser information, location data and other similar identifying information required for your devices to communicate with websites and applications on the internet.

Call/communication monitoring

We may also monitor, record, store and use communications we have with you to improve the quality of our products and customer service, to confirm any instructions you give us, for training and operational compliance purposes and / or to provide you with support.

How long we keep your information

We retain your information during / following the end of your membership,  your purchase or enquiry.  When deciding what to retain, we take into account what information we need to best provide you with products, goods and services.

Complaints

If you wish to make a complaint about how we use your information, please contact us on burnham@activefitnessclub.co.uk and we will do our best to help.

Cookie Notice

When you create or log in to an online account you agree to our privacy and cookies notice. Otherwise, by continuing to use our websites, content, products or services, you agree to the use of cookies as described in this notice.

You should be aware that when you access or use our content, products and services, we may collect information from the devices you use to receive Active Fitness Club content, products and services by using ‘cookies’. We also collect such information from third party websites, mobile sites and from apps where we show our own adverts, using cookies and related ad technology.

Analytical Data

We use Google Analytics on our websites to track users behaviours such as pages visited, time spent on site, acquisition and to measure advertising ROI.

Changes to this notice

Active Fitness Club Burnham will occasionally update privacy and cookies notices. We will post a notice of any material changes on our website prior to implementing the changes, and, where appropriate, notify you using any of the contact details we hold.

This privacy and cookies notice was last updated May 2018